Frequently Asked Questions

Q: What payment methods do you accept?

A: We accept payments through Payhip, using PayPal and Stripe. This allows you to pay with major Credit Cards, Debit Cards, or directly via your PayPal account.

Q: How to buy / download? Is it safe?

A: To purchase a sample pack, simply click on the "Buy Now" link. You will then be redirected to Payhip (Note that you can buy the sample packs even if you don't have a Paypal account, you just need a credit card). Once the payment has been made, you will receive a personal link to download the product(s). It's safe and secure, and no personal data is stored on my site.

Q: How can I buy multiple sample packs at once?

A: Simply click the "Add to Cart" button for each sample pack you want. Once all the packs are in your cart, proceed to checkout via Payhip. After completing the payment, you will receive download links for all the selected packs.

Q: How is the download going?

A: Once payment is made, you have immediate access to the download link.

Q: My download is lost. How can I get a new download link?
A: You can request a new download link via our contact form [here]. Please include your email address, purchased items, name used at checkout. The more details you provide, the easier it will be for us to locate your order.

Q: Which program do I need to use your products?
A: Our sample packs include WAV files, which can be used with any music software. To create music, you’ll need a DAW (Digital Audio Workstation) such as FL Studio, Ableton Live, Studio One, Cubase, Logic Pro X, Pro Tools, Reason, Bitwig, Reaper, or GarageBand...

Q: What is the audio sample format?
A: All audio samples are in WAV format.

Q: Are the sample packs compatible with hardware samplers (e.g., Akai MPC, Maschine)?
A: Yes, all our WAV sample packs are compatible with hardware samplers, as long as your sampler supports WAV files.

Q: How do I get the best results when using these samples?
A: We recommend experimenting with different effects, tempos, and processing. Don’t be afraid to manipulate the samples to create something unique that fits your style.

Q: Are the samples created specifically for any particular genre?
A: While our packs are designed for genres like Frenchcore, Hardtek, Tribecore and Tribe Tekno, you’re welcome to use the samples in any genre of music you’re producing.

Q: What happens if I accidentally create a banger with your samples?
A: No accident there – it’s meant to be! Embrace your creation and share it with the world. Whether it’s a festival anthem or a gritty underground track, we’re here for it.

Q: Do I need to sign a pact with the devil to use your samples?
A: Nah, no dark pacts required—just a passion for good music! Our samples come with zero strings attached—except the ones that make your tracks bang.

Q: Will using these samples turn me into a wizard of sound design?
A: With the right tools and imagination, definitely! These samples will help you channel your inner sound sorcerer, conjuring up magic in your mixes.

Q: Can I get a refund if I’m not satisfied with my purchase?
A: Unfortunately, due to the nature of digital downloads, we do not offer refunds. However, feel free to reach out if you have any concerns.

Q: Can I get a refund if I accidentally purchase the wrong sample pack?
A: Unfortunately, we do not offer refunds due to the digital nature of our products. Please check the pack details before purchasing, and feel free to reach out if you're unsure about which pack to buy.

Q: Is it possible to buy a gift card or gift a sample pack?
A: We don’t offer gift cards at the moment, but you can purchase a sample pack for someone by completing the checkout process with their email address.

Q: Can I use these samples in commercial releases?
A: Yes, you can use our samples in both personal and commercial projects without any additional licensing fees.

Q: Are your samples royalty free?
A: Yes, all of our samples are 100% royalty-free and can be used in commercial projects, including album releases, iTunes and Spotify distributions, movies, video games, and YouTube videos. However, redistribution or repackaging of the samples is not permitted. You cannot claim the samples as your own original work, nor can you release project files or tracks exactly as they are.

Q: What does "royalty free" mean?
A: "Royalty free" means that the material, though still under copyright or other intellectual property rights, can be used without having to pay royalties or license fees for each use, copy, or volume sold, or based on the time period of use or sales. (Source: Wikipedia, https://en.wikipedia.org/wiki/Royalty-free

Q: Do you offer discounts or bundles?
A: Yes, we offer a bundle that includes all our sample packs at a discounted price. Check out the Bundle page link for details.

Q: Are there any exclusive offers for loyal customers?
A: You bet! If you’ve been with us for a while, expect exclusive discounts, early access to new packs, and other special perks as a thank-you for supporting us.

Q: Why are some of the packs priced lower than others?
A: We price our packs based on the content and complexity. Some are more minimal, while others have more intricate layers or specific features, so we adjust the price accordingly.

Q: How do I know which sample pack is right for me?
A: Each pack has a detailed description, including the genre, BPM, and type of samples. You can preview the samples before purchasing to ensure they fit your needs.

Q: Can I modify the samples and use them in my tracks?
A: Yes, you’re free to modify and manipulate the samples to fit your project.

Q: Can I preview the individual sounds in a pack before buying?
A: Yes, we offer audio previews of the entire pack or some selected samples on each product page, so you can hear what you’re getting before making a purchase.

Q: How often do you release new sample packs?
A: We release new sample packs regularly. Keep an eye on our website or subscribe to our newsletter to stay updated on new releases.

Q: How do I unsubscribe from your newsletter?
A: You can unsubscribe from our newsletter anytime by clicking the "Unsubscribe" link at the bottom of any email we send.

Q: Are the samples compatible with both PC and Mac?
A: Yes, all our sample packs are compatible with both PC and Mac systems.

Q: How do I contact customer support?
A: You can reach our customer support team via [email/contact form link]. We typically respond within 24 hours.

Q: How long will it take for me to download this product?
A: The download time depends on your computer's speed, your internet connection, and the file size. You can get an estimated download time by checking the "Download Size" listed on the product page under the left tab.

Q: What is a download link?
A: A download link is a URL that allows you to download the product(s) after purchasing from PrimaMateriaAudio.com. When you click the link, the product(s) will be downloaded directly to your computer. Our downloadable products are typically in ZIP or RAR formats. We recommend using WinRAR or 7-Zip to extract these files. You can download 7-Zip [Here].

Q: My download is stuck mid-download due to lack of space on my computer.
A: Before starting the download, make sure you have enough space on your destination hard drive. If the download is interrupted, free up some space and try again.

Q: What is the best extraction program for .ZIP and .RAR files (PC)?
A: We recommend using WinRAR or 7-Zip as the most reliable extraction programs for .ZIP and .RAR files on PC. Both programs handle these formats efficiently. 7-Zip is a free, open-source alternative that works well for extracting and creating these file types.

If you're dealing with archives created on Macintosh computers, they may not open properly on Windows due to differences in the unzip process. In such cases, you can repair "corrupt" archives with WinRAR by following these steps:

Download the free version of WinRAR.
Install WinRAR on your computer.
Open WinRAR and navigate to the ZIP file. Right-click the file and select "Repair Archive."
This will create a new "repaired" archive.
Extract the new archive, and the issue should be resolved.

If you prefer using 7-Zip, simply download and install it, then extract files as usual. It works seamlessly with both .ZIP and .RAR formats.

If the problem persists, use the contact form [HERE] to request a new file.